Skills Training Centre

Upon completing this four-day training, participants will get a basic understanding of parts and functions of computers, learn the basic functions of Microsoft Word and Microsoft Excel, and learn more about the Internet and email.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Upon completing this five-day or eight-day training, participants will learn general office administration using computer applications (Word, Excel, PowerPoint and Outlook), generating and editing:

• Marketing materials such as posters and flyers using Word and/or PowerPoint.
• Excel financial/invoicing spreadsheets and maintaining tracking sheets for record keeping.
• Word mail merge to send out business letters and invitations.
• Email etiquette for internal and stakeholders’ communication.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

This four-day hands-on course will empower professionals with practical AI skills to boost productivity, enhance communication, manage projects smarter and automate repetitive tasks. The course will also focus on responsible AI use, ensuring participants understand the importance of privacy, ethics and avoiding bias when using AI in their work.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Get the latest skills in coding! This three-day course includes interactive, hands-on experience where you’ll:

• Learn core and fundamentals coding concepts, such as variables, loops and functions
• Develop problem-solving skills by creating real code
• Design a simple, visual game using Python’s Turtle Graphics
• And more

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Upon completing this three-day training, participants will gain comprehensive knowledge of the duties and responsibilities of a customer service representative and/or cashier in the retail industry, and develop skills in engaging with customers and handling their enquiries effectively.

NOTE: The online version of this course currently focuses only on the customer service portion of this course.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Upon completing this two-day training, participants will gain skills and knowledge necessary to enter the financial services industry. They will understand the role and responsibilities of a financial customer service representative, understand Canadian banking, investment and other financial policies, procedures and compliances, and learn about financial products, tools and terminologies. You will also explore job requirements and employment opportunities.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Learn the principles of providing a quality service experience in the workforce in this one-day SuperHost Foundations of Service Quality training course. This one-day course focuses on workplace communication, problem-solving, customer and employer expectations, and more. Participants will receive a SuperHost Foundations of Service Quality certificate upon passing the final exam.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Want to launch your career in the food service industry? Earn your FOODSAFE Level 1 upon completing this one-day course. Learn food safety and food worker safety information including foodborne illness, receiving and storing food, preparing food, serving food, cleaning and sanitizing.

Participants will be provided a workbook and a FOODSAFE Level 1 certificate upon completion.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Learn essential Microsoft Excel skills to manage spreadsheets effectively. Upon completing this two-day or four-day course, you will enjoy intermediate Microsoft Excel skills, and understand how to create worksheets, use formals, format cells, create tables and chart, understand Vlookup and pivot tables, and more.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Learn the essential skills needed to turn your talents into self-employment opportunities. These skills also keep you competitive in today’s job market!

Upon completing these two-week course, you will

• Generate and refine business ideas
• Learn key components of creating a business plan
• Learn how to do market research and build a marketing strategy
• Learn about operations, financing, registering your business and more

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Learn Essential Skills including reading, document use, numeracy, writing, oral communication, teamwork and more. Upon completing this four-day course, you will gain the soft skills you need for work, learning and life. Improve your writing, reading and numeracy skills for the workplace.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Upon completing this eight-day training, participants will learn how to install Sage 50, set up user roles, company and user settings, and gain knowledge in setting up and processing receivables, payables, general ledgers, banking, budgets and more.  Participants will also receive an official Sage Accounting User Certificate upon passing the certification exam.

Note: This course is on hold. For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Upon completing this two-day training, participants will understand the basic interaction, responsibilities and expectations of a customer service representative in a call centre environment, develop listening and engaging skills with customers and effectively assisting with their inquiries, and learn the difference between quantity versus quality.

For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.

Upon completing this five-day training, participants will be able to conduct basic management skills (decision making, problem solving, planning, delegation and meeting management), learn how to integrate daily activities of planning, organizing and directing to get the work done, build teams by recruiting, training, motivating and coaching staff, and understand employee performance and coaching while setting reasonable expectations (setting goals, observing progress, giving feedback and addressing performance issues).

Note: This course is on hold. For more information about our programs or to register, please call 604-547-2010 or email skillstraining@dcrs.ca.